- Best For: Food, supplies, grooming, boarding, and training in one place
- Rewards: Treats Rewards, free, 10 points per $1
- Autoship: Up to 35% off your first order
- Free Shipping: Orders over $49
- Returns: 60 days with receipt or packing slip
What Makes PetSmart Different
Most pet stores sell products. PetSmart sells products and services under one roof. You can buy food, book a groom, drop a dog at day camp, sign up for training, and board a pet overnight, all through the same account and the same rewards program.
Most pet stores sell products. PetSmart sells products and services under one roof. You can buy food, book a groom, drop a dog at day camp, sign up for training, and board a pet overnight, all through the same account and the same rewards program.
That one account is the key to saving money. The Treats Rewards program now counts more than 70 million members, yet plenty of shoppers still pay full price because they never activate the offers sitting in their account.
The short version: PetSmart rewards people who plan. Here is how to plan.
Treats Rewards: How Points Work
| Feature | Detail |
|---|---|
| Cost | Free |
| Earning | 10 points per $1 spent in store and online |
| Services | Grooming, PetsHotel, Doggie Day Camp, and training all earn points |
| Charity bonus | 2X points per $1 donated to PetSmart Charities at checkout |
| Tiers | Bestie and VIPP unlock bonus points, events, and early access |
| Redeeming | Points and rewards work on any product or service |
| Not earning | Gift cards, shipping, taxes, tips, discounts, and vet services |
The biggest habit to build is activating offers. Bonus point promotions appear in your account and only count if you tap to activate before you buy. One recent offer paid 5,000 points on $50 orders, which is easy value if you were buying food anyway.
Autoship: The Most Underused Saving
Autoship sends food, litter, and other repeat items on a schedule you choose. It is built for the things you buy every month without thinking.
- Save up to 35% on your first Autoship order
- Earn 2,500 bonus points for every $100 of recurring Autoship purchases, worth $5 back
- Bonus points are paid four times a year
- Change the timing, skip, or cancel whenever you need
- Some products and promotions are excluded, and offers usually cannot be combined
For a household that buys the same bag of food every month, Autoship plus Treats Rewards is the cheapest steady way to shop here.
Services and What They Cost You Less
| Service | Saving to Know |
|---|---|
| Grooming Salon | New customers save $20 on the first prepaid bath or groom |
| Dog Training | New customers save $20 on any 6-week class |
| Doggie Day Camp | New customers have been offered 50% off the first day |
| PetsHotel | New customers have been offered a free night on a multi-night stay |
| Military grooming | 10% off grooming on Tuesdays |
| Military, first responders, seniors | 10% off overnight PetsHotel stays |
The two new-customer grooming and training offers can be used at the same time because they sit in different service categories. Grooming packages can also lower the price per visit for regular groomers.
Shipping, Pickup, and Returns
| Situation | What Happens |
|---|---|
| Online orders over $49 | Free shipping |
| Lower 48 options | Standard, guaranteed 2-day, or next-day |
| Alaska and Hawaii | Second-day or basic postal service |
| Returns | 60 days with receipt or packing slip |
| How to return | By mail or at a local store |
| Not returnable | Live pets, grooming tools, opened food or treats |
| Defective items | Refund, exchange, or store credit |
Treats Rewards points cannot be used toward sales tax or shipping, so free shipping over $49 is the better route for online orders.
Price Matching
PetSmart matches lower prices on identical in-stock items from competitors in pet specialty, grocery, pharmacy, and big-box retail, both in stores and online. Bring proof of the lower price. Marketplace sellers such as Amazon Marketplace or eBay, and auction sites, are excluded.
This is worth using on big food bags and litter, where a few dollars per purchase add up quickly over a year.
A Simple Savings Plan in PetSmart
- Join Treats Rewards before your first purchase.
- Activate every bonus offer in your account before checkout.
- Put food and litter on Autoship for the first-order discount and quarterly bonus points.
- Book the first groom and training class as a new customer to take both $20 offers.
- Use buy-five-get-one-free on select dog and cat treats.
- Ask for a price match on big-ticket food items.
- Keep online orders over $49 to ship free.
- Donate at checkout if you plan to give anyway, since it earns double points.
One savings guide estimates a household spending $600 to $800 a year at PetSmart can save $80 to $150 annually just by using these free tools.
Who Gets the Most Out of It
The New Puppy Owner
This is the best fit. You need food, a crate, toys, a first groom, and a training class in the same few weeks. The two $20 new-customer offers, Autoship on food, and early rewards points all land at once, so the first-month bill drops noticeably.
The Multi-Pet Household
Big food and litter orders on Autoship earn the quarterly bonus points fast, and price matching on bulk bags adds a few dollars back each month. Tier status comes quicker too, which unlocks more bonus offers.
The Occasional Shopper
If you only visit for a toy now and then, the value is smaller. Still join Treats Rewards, since it is free and points apply to services if you ever book a groom or boarding stay.
Frequently Asked Questions
Is Treats Rewards free?
Yes. It is free to join, and you earn 10 points for every $1 spent in store or online.
How much do I save with Autoship?
Up to 35% on your first order, plus 2,500 bonus points per $100 of recurring Autoship purchases.
When is shipping free?
Online orders over $49 ship free.
What is the return window?
60 days with a receipt or packing slip. Live pets, grooming tools, and opened food or treats cannot be returned.
Does PetSmart price match?
Yes, on identical in-stock items from many competitor types. Marketplace sellers and auction sites are excluded.
Final Verdict
PetSmart works best when you treat it as a system, not a store. Rewards, Autoship, service offers, and price matching are all free, and together they turn routine pet spending into meaningful savings.
Join Treats Rewards, activate offers before you shop, put repeat items on Autoship, take the new-customer service deals, and keep online carts over $49. Done that way, the one-stop convenience comes with prices that hold up well against anyone else.